About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.
Visit www.digicelgroup.com for more.
JOB DESCRIPTION
Job Title: HR Operations & Employee Services Executive
Department: Human Resources
Location: Haiti
Reports To: HR Operations Lead
PRIMARY OBJECTIVE OF THE ROLE
To ensure the accurate, efficient and timely delivery of HR administrative services, maintaining high standards of employee service, data integrity and compliance.
The role requires a highly organized, detail-oriented and proactive professional with strong administrative, analytical and Excel skills, capable of independently managing multiple priorities and ensuring consistent follow-through.
MAIN DUTIES & RESPONSIBILITIES
- Manage daily HR administrative activities, ensuring accuracy, completeness and timely execution.
- Prepare and maintain employment contracts, amendments, certificates, letters and employee documentation.
- Maintain accurate employee records in HR systems and ensure data integrity.
- Coordinate benefits administration, including insurance enrollment, employee updates and follow-up with service providers.
- Monitor employee leave and vacation records, ensuring accurate tracking and reporting.
- Serve as a point of contact for employee inquiries related to HR administrative services, benefits, documentation and leave records, ensuring timely resolution or appropriate escalation
- Prepare, process and maintain the required administrative documentation and HR system updates related to employee movements and separations, in coordination with the relevant HR stakeholders
- Develop and maintain Excel trackers, perform data reconciliations and prepare periodic administrative reports.
- Identify and resolve discrepancies, maintain proper documentation and support audit requirements.
- Proactively monitor outstanding actions and contribute to improvements in administrative processes.
ACADEMIC QUALIFICATIONS & EXPERIENCES REQUIREMENTS
- Bachelor’s degree in human resources, Business Administration or a related field.
- Minimum 3 years of relevant experience in HR Administration or Employee Services.
- Strong proficiency in Microsoft Excel,
- Demonstrated experience managing large datasets, maintaining accurate records and preparing reports.
- Good knowledge of HR administrative processes and Haitian labor regulations.
- Experience with SAP SuccessFactors or a similar HR information system.
- Good command of French and English.
FUNCTIONAL SKILLS
- Exceptional Attention to Detail and Accuracy
- Strong Excel and Data Management Skills
- Organization and Prioritization
- Ownership and Accountability
- Proactive Problem-Solving
- Strong Follow-Through and Execution
- Confidentiality and Integrity
- Employee Service Orientation
- Ability to Work Independently
DISCLAIMER:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.